Refund policy
RETURNS, REFUND, EXCHANGES & CANCELLATION POLICY
We hope you love your EVERSHE purchase. If something is not right, this policy explains the options available and the information we need to resolve your request fairly.
RETURN WINDOW
For an eligible item, you must request a return within 7 calendar days after the order is delivered. A return request is not automatically approved; the item must satisfy the eligibility conditions below. Do not send an item back before receiving return instructions from EVERSHE.
RETURN ELIGIBILITY
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The item must be unused, unworn except for a reasonable fit check, unwashed, unaltered and free from stains, odour, makeup, damage or signs of use.
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All original tags, labels, accessories, protective components and packaging supplied with the item must be returned.
- The order number or other reasonable proof of purchase must be provided.
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The item must not be one that was clearly identified as non-returnable or final sale before purchase, subject always to remedies required for damaged, defective, misdescribed or incorrect goods.
ITEMS THAT CANNOT BE RETURNED FOR PREFERANCE OR FIT
Gift cards, customised or altered products, and products clearly marked 'Final Sale' before purchase are not eligible for a change-of-mind return. For hygiene-sensitive products, a restriction applies only if it was clearly disclosed before purchase and any hygiene seal has been removed or broken. These exclusions do not remove remedies that apply to damaged, defective, misdescribed or incorrect goods.
SALE AND PROMOTIONAL ITEMS
A discount alone does not automatically make a product non-returnable. Sale or promotional items remain returnable under this policy unless the specific item was clearly marked 'Final Sale' before checkout. Statutory remedies remain available where applicable.
HOW TO RETURN A REQUEST
- Email reach@evershe.in within the applicable return window.
- Include your order number, the item you want to return and the reason for the request.
- For damage, defect or an incorrect item, include clear photographs showing the issue and the product label where reasonably possible.
- Wait for approval and return instructions. Parcels sent without approval may be delayed or returned to the sender.
- Send or hand over the item within the timeline stated in the approval message and retain the tracking receipt until the return is completed.
EXCHANGES
Exchanges are free of cost. For an eligible item, request a return and a reverse pickup will be initiated and the products will be picked up from your location. Once we receive the item have passed quality check, You can place a new order for the preferred size or product for free using our exchange coupon which will be sent to you after the quality check. Items found worn/used/unsellable will be rejected and returned back to you. Stock cannot be reserved while a return is in transit.
REFUNDS
Approved refunds are initiated to the original payment method within 5-7 business days after inspection.
After approval a reverse pickup will be initiated and the products will be picked up from your location. Once the items have passed quality check, a refund will be initiated to the original payment method .
Your bank or payment provider may require additional time to credit the amount. Where the original payment method cannot accept a refund, we will contact you to arrange a lawful alternative. Any deduction permitted under this policy will be explained before the refund is completed.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or wrong item, please contact us within 24 hours of delivery with photos for a quick resolution.
ORDER CANCELLATION
You may request cancellation by emailing reach@evershe.in mentioning your order ID and the name with which the order was placed before dispatch. We will make reasonable efforts to stop fulfilment, but cancellation is confirmed only when EVERSHE sends written confirmation. Once dispatched, the order must follow the applicable return process. In case you wish to cancel an order after delivery has been attempted, a fee of Rs.100 will be deducted.
For any queries, contact us at reach@evershe.in